Accessibility

The main entrances to the venue is fully accessible. The entrances at Truliant Amphitheater are powered by actuators. If you hold a VIP ticket, the VIP entrance to the venue includes a flat surface to get it on the north side of the venue. The closest gate near Accessible Parking is Gate 3 and Gate 2. If you have a question or need assistance when at the venue please see Guest Services located in Gate 2. If you are unable to get to Gate 2, please let our member services team know and they will get you assistance. View our map here.

Accessible tickets can only be purchased online at livenation.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets. Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets. The box office at Truliant Amphitheater is open on show days starting at 12 PM.

Our accessible seating area can reach capacity early. Wheelchair and Companion Seating is located in sections 1,3,4, 7 and 9 in designated rows. Sight and Hearing Impaired Patrons and Companion Seating located in section 1 in designated rows. At the venue the walkway is paved and the seating sections are sloped. There is a ramp located to the right side of section 1 that connects to South Plaza. In North Plaza there is a ramp to get to the lawn walkway. 

To find tickets in the Accessible Seating Area of the venue, select the Filters icon on the upper right of the page where you see available tickets.  You will be shown your seat location once the ticket is selected.   

Assistive Listening Devices (ALDs) technology at the venue is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see a Guest Services member to get an Assisted Listening Device. 
 

Truliant Amphitheater has Listen, Tech-enabled. The app is available to download here before your visit: Apple and Google.       

1. Connect to Wi-Fi network Free_Fan_Wifi
2. Download the Listen Everywhere app via the App Store      
3. Connect to the audio channel in the app
4. Enjoy the show!

If you are having any issues using the Listen Everywhere app please let our Guest Services team know and they can help you get assistance. Additionally, If a listening device is required, please contact the venue at (704) 549-1292 in advance of the day of the concert to reserve a listening device for the concert.

We welcome you to wear a face mask during your visit to Truliant Amphitheater. 

Frequent handwashing is encouraged to help prevent the spread of illnesses that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.

There is accessible concession stands located in North and South Plaza. If you need assistance when at the concession stands, let our member services team know and they will get you assistance when ordering.

Truliant Amphitheater takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. 

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at [Venue email or Zendesk ticket link] at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas. 

For real-time updates during your visit, please check our social channels: Facebook | Instagram | X

Truliant Amphitheater is a KultureCity™ Certified Sensory Inclusive Venue. Please visit [location] for more information. Our sensory bags are designed to support various sensory needs in both adults and children. To check out a sensory bag, visit [describe the process and where to get a bag] Sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more!

For more information, please click HERE.

Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility.

Our lawn is accessible by two entrance. In North Plaza there is a ramp to get to the lawn walkway.  There is a ramp located to the right side of section 1 that connects to South Plaza.

If you require the features of an accessible seat, we encourage you to purchase a reserved seat in the amphitheater. You can go to the Accessible Seating callout on this page for more information on purchasing an accessible seat.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  

Oversize bags for medical needs: Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates.

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates.

Truliant Amphitheater has accessible parking located in our Accessible Parking lot in front of the Box Office. The Accessible Parking can be reached via Pavilion Blvd and you will see signs directing you upon arrival. Upon arrival on event day, inform staff you need accessible parking and they will direct you to this lot. A visible state-issued plate or placard is required to use an accessible parking spot. Accessible parking is subject to availability and first-come, first-served. Truliant Amphitheater honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space. To ensure you can park as close as possible, we recommend arriving when the parking gates open. Full map of where accessible parking is located here. 

Drop Off:

Guests needing assistance who do not have a placard can follow the signs for Rideshare drop off. 

Accessible restrooms are located in North and South Plaza in every restroom on site. Both accessible restrooms are single user and first come, first served.  Full map of where restrooms are located here. 

At Truliant Amphitheater, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

If you will need an interpreter for an event, please email your request to charlotteboxoffice@livenation.com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats.